Valentina Akpan: Founder of Rellatech, providing administrative and operations support to executives, founders, business owners and teams. Her background combines technical support, customer success, administration and operations.
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Start with the responsibilities you need covered. A title alone will not tell you whether someone can manage an executive calendar, maintain client records, coordinate a project or troubleshoot a workflow.
Define the work before comparing providers
List the recurring responsibilities, their deadlines and the tools involved. For each one, describe a completed result and identify which decisions need your approval. Choose a starting scope that someone can learn and manage within the time available. If you need several areas covered, explain how they connect rather than treating them as an unlimited task list.
Look for relevant evidence
Ask about comparable responsibilities and the person's role in completing them. A useful example explains the problem, the work delivered and how the result was checked. Evaluate written communication, judgement, accuracy and technical confidence through the individual's work. Location alone does not establish these qualities. For example, my executive support case study describes calendar coordination, meeting materials and approval tracking across teams and systems.
Agree on the working arrangement
Confirm responsibilities, pricing, availability, response expectations, access and confidentiality requirements. Discuss how requests are prioritized and what happens when the workload exceeds the agreed scope.
Start with a manageable handover
Provide current examples, templates and a contact who can answer questions. Review the first completed cycle together, document missing instructions and expand responsibility as the process becomes clear. My onboarding checklist explains that handover in more detail.
Discuss your support needs
I provide administrative and operations support to executives, founders, business owners and teams. Tell me what you want to hand over and any important deadlines. You can also read about administrative and executive support.
Book a free callTell me what needs attention and which tools you use. I review inquiries personally and normally reply within one business day with the next step. Any detailed audit or implementation is scoped separately.
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