Meet Valentina, the person behind Rellatech.
I'm Valentina Akpan, based in Moncton, New Brunswick, and I support clients across Canada, the US, the UK and Australia. I provide administrative and operations support to executives, founders, business owners and teams. Through Rellatech, I combine my administrative, business and technical experience to help you manage daily responsibilities with greater confidence.
From technical support to business operations.
My experience includes supporting large teams and coordinating work across different departments and stakeholders. I enjoy bringing order to busy workloads, solving problems and getting things completed on time.
I began my career in technical support for a telecommunications firm in Nigeria. I helped customers troubleshoot issues, worked through technical problems and learned to explain solutions clearly. That is where my comfort with technology began. I enjoyed understanding how systems worked, finding the cause of a problem and following it through to a resolution.
In Canada, my experience expanded across customer success, technical support, operations, administration and bookkeeping. I supported customers, executives, business owners and teams, handling both customer-facing responsibilities and the coordination behind them.
My work has included calendar management, meeting coordination, client and vendor communication, records management, reporting, project follow-ups and process documentation. Working with large teams strengthened my attention to handoffs, deadlines and the details other people depend on.
Founder & Principal
Admin · Operations · Technical
Comfortable with technology. Committed to following through.
My technical background is part of what makes me effective in administrative and operations work.
At home in your platforms
I am comfortable learning platforms, maintaining information across systems and investigating issues that interrupt everyday tasks.
Connected steps, kept moving
A client onboarding process may involve emails, scheduling, documents, CRM updates and coordination with several people. I understand how those pieces connect and keep them moving together.
Finished properly, on time
I organize priorities, track outstanding items and follow up before they become forgotten tasks. If something could affect a deadline, I raise it early so we can decide what happens next.
Education and training
Master of Business Administration
University Canada West, Canada
Bachelor of Arts
University of Uyo, Nigeria
Web development certificate
Aptech
My business education helps me connect daily responsibilities with wider organisational priorities. My technical training complements that understanding, helping me work confidently with the tools and systems behind the administration.
Certifications.
The training behind the way I handle client records, health information, bookkeeping and the tools I work in.
HIPAA Awareness for Business Associates
HIPAATraining.com, issued September 2026, valid to September 2028
Using and disclosing protected health information, the Privacy and Security Rules, state laws and becoming HIPAA compliant as a business associate.
HIPAA Security
HIPAATraining.com, issued September 2026, valid to September 2028
Administrative, physical and technical safeguards for the systems and records I work in for healthcare, wellness and coaching practices.
Inbound Marketing Certified
HubSpot Academy, valid July 2026 to August 2028
Creating content, social promotion, converting and nurturing leads, and marketing to customers.
Social Media Certified
HubSpot Academy, valid July 2026 to August 2028
Social monitoring, content strategy, engagement, social media policies and reporting social results to stakeholders.
Xero L3 Certified Specialist
Xero, completed September 2026
The top Xero level: multi-currency, tracking categories, projects, budgets and the reporting a business owner needs at month end.
Xero L2 Certified Professional
Xero, completed September 2026
The next level of Xero: bank rules, fixed assets, reporting and the month-end checks behind a clean set of books.
Xero L1 Certified Associate
Xero, completed September 2026
The Xero side of the bookkeeping I do: bank reconciliation, invoices, bills and the monthly reports.
ClickUp Admin
ClickUp University, issued September 2026
Workspace settings, permissions, custom fields, automations and the admin side of keeping a client's ClickUp tidy.
ClickUp Novice
ClickUp University, issued September 2026
Setting up spaces, lists, tasks and views for clients who run their work in ClickUp.
Make Advanced
Make Academy, issued September 2026
More involved Make scenarios, with branching, error handling and connections to tools through their APIs.
Make Foundation
Make Academy, issued September 2026
Building scenarios in Make that connect the tools a client already uses, so routine steps run without someone copying data between them.
Building Intermediate Zaps
Zapier Academy, issued September 2026
Zaps with more than one path, filters and formatting steps, for the automations where the data needs sorting before it moves on.
Building Basic Zaps
Zapier Academy, issued September 2026
Building Zaps that connect a client's apps, from choosing the trigger to testing each step before it goes live.
Zapier Jumpstart
Zapier Academy, issued September 2026
The groundwork in Zapier: how an event in one app sets off an action in another.
Zapier Account Setup
Zapier Academy, issued September 2026
Setting up a Zapier account for a client: connecting their apps and getting access and settings right before the first Zap goes live.
Zapier Security and Governance
Zapier Academy, issued September 2026
Keeping a client's Zapier account secure: who has access, how app connections are shared, and the controls that keep automations in check.
Zapier Monitoring and Operations
Zapier Academy, issued September 2026
Watching a client's Zaps once they are live: checking task history, catching errors early and fixing a Zap before it causes a problem.
What is Zapier MCP?
Zapier Academy, issued September 2026
How Zapier MCP lets an AI assistant take actions in a client's apps through Zapier, within the permissions you set.
Governing Zapier MCP
Zapier Academy, issued September 2026
Deciding who can use Zapier MCP and which actions an AI assistant may take, so a client's apps stay under their control.
Positions held.
The roles behind the experience: executive support, operations, bookkeeping, technical support and web work, across organizations of different sizes.
IPFINITY Inc.
- Technical Operations Coordinator
Kilton Inc.
- Bookkeeper
CUTRIC, CUTZEB and TransitRewards.ca
- CEO Coordinator, right hand to the CEO and Chief of Staff
The Undivide Project
- Web Developer
- Executive Assistant to Monica Sanders
Corrective Growth
- Executive Assistant to Liam
Virtual PEA
- Executive Assistant
Weir Motion Metrics
- Administrative Assistant
- Technical Support Specialist
- Machine Learning Operations Analyst
HRAI
- Operations Coordinator and Executive Assistant to Lorne Silver
Blondie Consulting
- Online Business Manager
Swift Racing Canada
- Web Developer
- Marketing Assistant
Sip Code
- Web Developer
- Admin
Namataste
- Client Systems Setup
- Course Tech Specialist
Leaky Gut Girl
- Booking Funnel and Automation Build
- For Jonell Francis, Functional Gut-Hormone Coach
Artist Alignment Academy
- Program Operations Assistant
- Lead Tracker and Automation Build
Lionheart Coaching Academy
- Campaign Tracking and CRM Setup
Alcantara Law
- Legal Assistant
- Real Estate Assistant
ClinicMonk
- Technical Support Specialist
Companies I've worked with.
Why I started Rellatech.
I started Rellatech to give executives, founders, business owners and teams one dependable person they can turn to for administrative and operations support.
Business responsibilities often overlap. You may need someone to coordinate meetings, prepare documents, maintain your CRM, follow up with clients and keep a project organized. Hiring and coordinating a different person for every connected task can create more work for you.
My combination of administrative, operational and technical experience allows me to handle a wider range of those responsibilities, reducing the need to bring in several people for closely related work.
I want you to feel confident handing things over, knowing I will keep track of the details, work towards agreed deadlines and communicate what needs your attention.
You work directly with me. I learn how your business runs and build a working relationship you can depend on.
Tell me what you need
My mission
To provide dependable administrative and operations support that helps executives, founders, business owners and teams stay organized, meet commitments and focus on the work that needs their attention most.
My vision
To build a trusted support practice that businesses can rely on as their needs evolve, bringing together capable administration, thoughtful coordination and practical technical knowledge.
My core values.
Accountability
I take ownership of the work we agree on, follow through on commitments and let you know when I need information or a decision.
Respect for time
I plan around deadlines, keep priorities clear and flag potential delays early. I respect your time and the time of everyone involved in the work.
Clear communication
I keep you informed about progress, outstanding items and next steps. When something is unclear, I ask rather than make assumptions.
Care and discretion
I pay attention to accuracy and handle business information thoughtfully, following the confidentiality and access requirements agreed for the work.
Initiative
I look ahead, notice gaps and prepare next steps. When I identify an improvement that needs your approval, I bring you a clear recommendation.
Continuous learning
I stay curious about better ways to work and build the skills needed to support your business. I approach unfamiliar tools with a willingness to learn and understand them.
Featured by
Virtual Gurus · October 2025
How AI Became My Superpower
"I always ask myself first, can AI help with the heavy lifting? If it can, I use it."
Virtual Gurus featured Valentina for using practical automation to reduce recurring workload and give clients back hours in their week.
Read the featureHow I can support you.
Administrative support
Inbox and calendar management, meeting preparation and notes, document organization, records maintenance, client communication and recurring reports.
Operations support
Project coordination, client onboarding, contractor and vendor follow-ups, task tracking, process documentation and coordination across your team.
My technical skills support both areas, helping me work comfortably within the platforms your business already uses.
We can work together through ongoing support or a defined project, with clear responsibilities, priorities and expectations from the start.
Where I work
Based in Canada, working across borders.
I support clients remotely in Canada, the United States, the United Kingdom and Australia.
We agree on working hours, communication channels and response expectations before starting, so everyone knows how we will work together.
What would you like to hand over?
Tell me about the responsibilities taking up your time, the work that needs attention and the deadlines you are working towards.
I review inquiries personally and normally reply within one business day.
valentina@rellatech.ioSend a message
You do not need a detailed brief or a support package already in mind. A short description of your situation is enough to start.
Frequently Asked Questions
Find answers to common questions about working with Rellatech
Ready for reliable administrative and operations support?
Inbox, calendar, documents, client coordination, CRM upkeep and the workflows behind them. Tell me what your team needs and I will take it from there.