Website support that keeps your business information current.
Hand over website updates, page builds and routine maintenance to someone who understands how your website connects to your daily operations. I help business owners, founders and teams keep their websites organized, useful and up to date. Whether you need a single change, a new landing page or ongoing support, we agree on the work and timeline before starting.
What is website support?
Content and page updates, landing pages and website builds from templates or supplied designs, forms and booking connections, routine maintenance, troubleshooting, Shopify content and catalogue support, and on-page search basics with reporting setup. I take care of agreed website tasks, track outstanding changes and check the affected pages and functions, remotely from Canada.
Keep website tasks from becoming another backlog.
Your business changes, and your website needs to keep up. Services evolve, team members join, events need publishing and inquiry forms need to reach the right person. I take care of agreed website tasks, track outstanding changes and check the affected pages and functions. You have one consistent person to coordinate the work and explain anything that needs your attention.
- Business owners whose services, team and events have moved on since the site was last updated.
- Teams whose inquiry forms need to reach the right person, with the follow-up that comes after.
- Businesses that inherited a site from a previous agency or developer.
- Shopify stores whose product information and collections need regular attention.
- Anyone with a single fix, a landing page or a launch that needs one consistent person on it.
What I can help with.
Content and page updates
Keep your website aligned with what your business offers. I publish approved copy, update service information, replace images, format blog posts and maintain team profiles, contact details and downloadable documents.
Landing pages and website builds
Bring your approved content and design direction into a working page or website. I build using templates or supplied designs, organize the content and configure the agreed forms, buttons and connections. Before launch, I check the layout and key visitor journeys across desktop and mobile.
Forms and booking connections
Help inquiries reach the right place. I review contact forms, intake forms and booking links, check where submissions go and investigate missing notifications or information. Where included in your scope, I connect the form to your CRM or follow-up process and test the handoff.
Routine website maintenance
Give the site regular attention after launch. Depending on your platform and support arrangement, maintenance can include software updates, backup checks, link reviews, form testing and investigation of layout or plugin issues. We agree on the schedule, checks and response expectations so you know what is covered.
Website troubleshooting
Get a clear starting point when something stops working. I investigate issues such as broken links, display problems, failed forms and conflicting settings. I explain the findings, make the agreed fixes and identify anything that needs input from your hosting provider or another specialist.
Shopify content and catalogue support
Keep product information and store administration organized. I help maintain product listings, variants, collections, images and approved store content. Other work, such as app configuration or shipping settings, is reviewed and scoped around your store's requirements.
On-page search basics and reporting setup
Keep the supporting details organized. I can implement approved page titles and descriptions, review heading structure, add descriptive image text and address broken internal links. Support can also include agreed setup or troubleshooting for Google Analytics and Search Console.
Platforms I work with.
I support websites built on WordPress, Shopify, Squarespace, Webflow, Wix Studio, Kajabi and Showit. The scope depends on your platform, existing setup and the changes required. I review those details before confirming the work.
Website platforms
- WordPress
- Squarespace
- Webflow
- Wix Studio
- Showit
Commerce and courses
- Shopify
- Kajabi
Forms, bookings and reporting
- Form and booking tools
- Google Analytics
- Search Console
Website support connected to your operations
A website inquiry is often the beginning of a wider process. It may need a CRM record, a confirmation email, a booking link and a follow-up from your team. My background in technical support, administration and operations helps me understand those connected steps. I can handle related website and administrative responsibilities within our agreed scope, reducing the need to coordinate separate people for closely related tasks. You work directly with me, with clear priorities and updates on what has been completed. Within an agreed scope, that can include:
- Content, page and profile updates published from approved copy
- Landing pages and builds from templates or supplied designs, checked on desktop and mobile before launch
- Form and booking connections tested through to your CRM or follow-up process
- Maintenance on an agreed schedule: updates, backup checks, link reviews and form tests
- Troubleshooting with the findings explained, and anything for your host or a specialist identified
- Page titles, descriptions, headings, image text and internal links kept in order
What's not included
Where website work hands off to a specialist.
- Custom design from scratch: I work from templates or your designer's work
- Custom application development, bespoke plugin or theme development, and React or headless builds
- Mobile app development
- Hosting account ownership: your domain, hosting and website accounts stay yours, and I work through the access needed
- Brand strategy or original copywriting: you provide approved copy, brand assets and design direction
- Round-the-clock emergency coverage: availability and response expectations are agreed before starting
What recent web work has looked like.
Swift Racing Canada: niche ecommerce build
A Canadian rowing brand: variant-heavy catalog, oversized freight logic, editorial product pages, mobile-first design.
Performance parts store: Shopify cleanup
Deduplication, CSV-based inventory, automated collections, and theme code edits. Site went from cluttered to operational.
AI-powered website audit
Built a crawler that scanned every page and surfaced what the previous developer missed. The report won the client a refund.
Practical technical experience.
I'm Valentina Akpan, founder of Rellatech. I began my career in telecommunications technical support and later worked across customer success, technical support, administration and operations in Canada.
I hold a web development certificate from Aptech, alongside a BA from the University of Uyo and an MBA from University Canada West.
That combination helps me approach website work with both technical confidence and an understanding of the business responsibilities behind it.
Choose the support you need.
A one-time project
For a specific fix, content update, landing page or defined website build.
Ongoing website support
For recurring updates, agreed maintenance checks and a managed list of website tasks. Website support can also sit alongside your administrative and operations support.
How we work together.
- 01
Share the site and your priorities
Send your website address, the changes or problems you want addressed, and any deadlines. Screenshots and examples are useful if something is not behaving as expected.
- 02
Agree on the scope
I review the requirements and confirm the deliverables, pricing, access needs and timeline. We also establish who approves content and changes before publication.
- 03
Complete and check the work
I make the agreed updates and check the affected pages, links, forms or connections. Where available and appropriate, changes are prepared in a draft or staging environment for review.
- 04
Keep a clear record
You receive an update on what was completed, any outstanding issues and any maintenance or follow-up included in your arrangement.
Websites I've built.
These are all live. Click through to see any of them.
Rellatech
My own studio site.
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The Undivide Project
A nonprofit fighting climate change and digital inequity.
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Monica C. Sanders
A personal website for attorney, scholar, and social impact entrepreneur Monica Sanders.
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Texas Fine Painters
A home painting and remodeling company in North Dallas.
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Streamline Pet Solutions
A pet grooming business consultancy in Plano, Texas.
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Golden Apple Children's House
A licensed childcare provider offering quality early childhood education.
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Swift Racing Canada
The Canadian home of Swift Racing rowing shells and accessories.
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Bonne Terre Labs
A mission-driven technology studio building data tools for climate resilience, community equity, and public innovation.
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Juliesare Beauty Hub
A one-page site for Juliet, a beauty UGC creator.
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Sip Code
A guide to Ontario wine country.
Visit siteWeb work case studies.
Building a Shopify Storefront for Swift Racing Canada
I built a Canadian storefront for Swift Racing Canada, organizing configurable products, product information and freight-related purchasing requirements.
Read case studyOrganizing a Shopify Catalogue and Storefront
I cleaned up product records, reviewed inventory and pricing updates, organized collections and addressed storefront issues for a performance-parts retailer.
Read case studyReviewing a Delivered Website and Coordinating the Fixes
I reviewed a newly delivered website, used an AI-assisted crawler to identify potential defects and checked the findings before correcting the agreed issues.
Read case studyWebsite support guides
What does a technical virtual assistant do?
Where website upkeep fits alongside CRM, integrations, reporting and the wider systems behind a small business.
Read the guideWebsite maintenance support
What ongoing maintenance covers, who it is for and how regular updates prevent a manageable site from becoming a rebuild.
Read the guideReviewing a delivered website and coordinating the fixes
A crawler flagged potential defects, I checked the findings and corrected the agreed issues.
Read the guideCommon questions
Website Support FAQ
Other ways I support businesses
CRM & Workflow Support
Wire the site's forms into your CRM cleanly and keep the follow-up running.
Explore CRM & Workflow SupportAdministrative Support
Inbox, calendar, documents and the recurring admin behind the business.
Explore Administrative SupportWebsite Maintenance Plans
Ongoing updates, backups, monitoring and a running fix queue.
Explore Website Maintenance PlansWhat needs attention on your website?
Send me the website address, the work you need completed and your preferred timeline. I review inquiries personally and normally reply within one business day. If the work is a good fit, we can arrange a free consultation.
Book a free callEverything starts with the form. I read each inquiry myself and send scheduling details once it looks like a genuine fit.
Tell me what you need help with, and I will suggest where to start.
Book a free call