Administrative and operations support, built around your responsibilities.
Hand over recurring administration, project coordination and the connected technical tasks that keep your business moving. I support executives, founders, business owners and teams, including large teams working across departments and stakeholders. You work directly with me, Valentina, with clear responsibilities, agreed deadlines and consistent follow-through.
Where do you need support?
Administrative Support
For the everyday responsibilities that need reliable attention.
I manage the details behind your schedule, communications, documents and records, keeping outstanding items visible and following up where needed.
Support includes
- Inbox and calendar management
- Meeting preparation, notes and action tracking
- Executive, board and committee administration
- Client and vendor communication
- Document preparation and file organization
- Spreadsheet maintenance and recurring reports
- Research and onboarding administration
Operations Support
For work that needs coordination across people, processes and deadlines.
I organize responsibilities, maintain project information and follow through on handoffs so your team knows what needs to happen next.
Support includes
- Project and delivery coordination
- Contractor and vendor follow-ups
- Client onboarding and offboarding
- SOPs and process documentation
- Launch coordination and deadline tracking
- Recurring workflow management
- Progress reporting and decision tracking
Bookkeeping Support
For the financial paperwork that needs to stay current.
I keep invoicing, payments and reconciliations up to date, and prepare the supporting records your accountant needs at month end.
Support includes
- Invoicing and purchase order processing
- Payment matching and receivables follow-up
- Bank and credit card reconciliation
- Expense coding and contractor payment records
- Receipt and vendor invoice filing
- Month-end preparation and supporting schedules
- Bookkeeping process documentation
Technical support for the systems behind the work.
My technical background helps me handle the tools connected to your administrative and operational responsibilities. These services can form part of your ongoing support or be considered as defined projects.
CRM & Workflow Support
Keep customer records organized and follow-up processes easier to manage.
I help review your setup, investigate issues and make agreed improvements so your team has clearer information and documented workflows.
Support includes
- Contact, field and tag cleanup
- Pipeline organization
- Form and lead-routing checks
- Campaign and automation setup
- Integration troubleshooting
- Workflow documentation and maintenance
I work with platforms including Keap, Infusionsoft, HubSpot, GoHighLevel and ActiveCampaign, alongside Airtable, Zapier, Make, QuickBooks Online and Xero.
Explore CRM & Workflow SupportWebsite Support
Keep your website current and connected to your business processes.
I handle agreed content updates, page builds and maintenance, including checks on the forms and links your visitors use.
Support includes
- Website content and image updates
- Landing pages and template-based website builds
- Blog publishing and formatting
- Form and booking connections
- Routine maintenance and troubleshooting
- Product and catalogue updates
- On-page search basics
Additional help within your support arrangement
Some responsibilities cross several areas. Depending on your needs and the agreed scope, I can also help prepare reports and presentations, format ebooks and branded materials, organize online course content, and support LinkedIn or social content administration. Tell me what the work involves so we can decide how it fits alongside your priorities.
One dependable person for connected work.
A client onboarding process might involve emails, documents, scheduling, CRM updates and a handover to your team. Those tasks are closely connected, even when they sit in different tools.
My combination of administrative, operational and technical experience allows me to handle a range of those responsibilities. This can reduce the need to hire and coordinate several people for related support tasks.
I learn how your business works, take ownership of the agreed responsibilities and keep you informed about progress and anything that needs your decision.
Learn more about my backgroundWho I work with.
The services above look a little different depending on the business. These pages go into what the work involves in each one, including the tools and the paperwork particular to it.
Law Firms
Intake, calendars, document follow-through, billing admin, and Clio operations.
Financial Advisors
Client paperwork, review-meeting prep, CRM hygiene, and compliance-aware admin.
Real Estate
Listing coordination, transaction paperwork, follow-up, and pipeline upkeep.
Course Creators
Course and LMS setup, launch coordination, student support, and content ops.
Startups
CRM upkeep, scheduling, vendor coordination, and the back office behind a growing company.
Coaches
Scheduling, client onboarding, program delivery, and the follow-up loop.
Agencies
Project coordination, contractor wrangling, reporting, and client communication.
Consultants
Proposals, scheduling, research support, and the admin between engagements.
Nonprofits
Donor records, grant admin, board and volunteer coordination, and reporting.
Choose a practical starting point.
Flexible administrative support
For focused tasks or a lighter recurring workload.
Ongoing administrative and operations support
For consistent weekly help, coordination and ownership of agreed responsibilities.
Broader operations support
For deeper involvement across projects, contractors, processes and connected systems.
Defined projects are considered based on scope and availability.
Support starts from CAD $30 per hour. Ongoing arrangements are quoted as a flat monthly fee, with responsibilities and pricing agreed before work begins.
How we work together.
Understand the work
We discuss your priorities, tools, deadlines and the responsibilities you want to hand over.
Agree on the scope
We confirm deliverables, ownership, pricing, working hours and approval requirements.
Get started
I learn your processes, organize the first priorities and begin the agreed work.
Keep you informed
I provide updates, follow up on outstanding items and recommend improvements where useful.
Not sure which service you need?
You do not need to sort your workload into categories before contacting me. Tell me what keeps landing back on your desk, where coordination is taking too much time and what you would like someone dependable to handle. I will recommend a starting scope based on the work and my availability.
Book a free call