Privacy Policy

At Rellatech, I am committed to protecting your privacy and personal information. This Privacy Policy explains how I collect, use, and safeguard your data when you use my services.

1. Information I Collect

I collect information that you provide directly to me, including:

• Contact Information: Name, email address, phone number, business name
• Business Information: Details about your business, industry, and service needs
• Account Credentials: Login information for platforms I manage on your behalf (stored securely)
• Project Details: Files, documents, and content you share for project completion
• Communication Records: Emails, messages, and notes from my interactions with you
• Payment Information: Billing details and payment history (processed through secure third-party payment processors)

2. How I Use Your Information

I use the information I collect to:

• Provide and improve my virtual assistant services
• Communicate with you about projects, updates, and service-related matters
• Process payments and maintain financial records
• Respond to your inquiries and provide customer support
• Send occasional newsletters and service announcements (with your consent)
• Comply with legal obligations and protect my business interests
• Analyze and improve my service offerings

3. Information Sharing and Disclosure

I respect your privacy and do not sell or rent your personal information. I may share your information only in the following circumstances:

• With Your Consent: When you explicitly authorize me to share information
• Service Providers: With trusted third-party tools and platforms necessary to deliver my services (e.g., project management software, email services)
• Legal Requirements: When required by law, court order, or to protect my legal rights
• Business Transfers: In the event of a merger, acquisition, or sale of assets (with notice to affected users)

All third-party service providers are required to maintain the confidentiality and security of your information.

4. Data Security

I implement appropriate technical and organizational measures to protect your personal information, including:

• Secure data storage and encrypted communications
• Access controls limiting who can view your information
• Regular security assessments and updates
• Secure password management systems for account credentials
• Secure file transfer protocols for sensitive documents

While I strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. I cannot guarantee absolute security but am committed to maintaining industry-standard protections.

5. Data Retention

I retain your personal information for as long as necessary to:

• Provide my services to you
• Comply with legal, accounting, or reporting requirements
• Resolve disputes and enforce my agreements
• Maintain business records as required by law

When information is no longer needed, I will securely delete or anonymize it.

6. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information I hold about you
• Correction: Request corrections to inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal retention requirements)
• Opt-Out: Unsubscribe from marketing communications at any time
• Data Portability: Request your data in a commonly used format
• Objection: Object to certain processing of your personal information

To exercise any of these rights, please contact me at valentina@rellatech.io

7. Cookies and Tracking Technologies

My website may use cookies and similar tracking technologies to:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Improve user experience
• Enable certain website features

Analytics and advertising cookies are not essential to the site, so where local law expects your consent first, nothing loads until you give it. You can change that choice at any time using the "Cookie settings" link at the bottom of any page, and you can also control cookies through your browser settings. Note that disabling cookies may affect website functionality.

I also count visits myself, rather than only through a third party. Each page view records the page you opened, the site you arrived from, your browser and whether you are on a phone, tablet or desktop, your country and region (for example Canada, Ontario), and a random identifier that groups one visit together and is not linked to you across visits. I do not record your IP address, your city, or your name, and this data is never sold or shared. It waits on the same consent as the cookies above, so if you decline, nothing is recorded at all.

8. Third-Party Links

My website may contain links to third-party websites. I am not responsible for the privacy practices or content of these external sites. I encourage you to review the privacy policies of any third-party sites you visit.

9. Children's Privacy

My services are not directed to individuals under the age of 18. I do not knowingly collect personal information from children. If I become aware that I have collected information from a child, I will take steps to delete that information promptly.

10. International Data Transfers

While I am based in Canada, I work with clients internationally. Your information may be transferred to and processed in countries outside your country of residence. I ensure appropriate safeguards are in place for any international data transfers.

11. Changes to This Privacy Policy

I may update this Privacy Policy from time to time to reflect changes in my practices or legal requirements. I will notify you of any material changes by posting the new policy on my website and updating the "Last Updated" date. I encourage you to review this policy periodically.

12. Contact Me

If you have questions, concerns, or requests regarding this Privacy Policy or my data practices, please contact me: