Technical Virtual Assistant in Canada

What is a technical virtual assistant?

A technical virtual assistant manages the software and operational systems behind a business, not only routine administration. Rellatech helps established teams with CRM cleanup, automations, integrations, reporting and website maintenance. Valentina delivers the work remotely from Moncton, Canada, as one accountable operator across tools that would otherwise require several specialists.

Built for businesses and startups with teams who have outgrown a generalist virtual assistant.

A regular virtual assistant can clear an inbox. A technical virtual assistant can clear an inbox and then fix the automation that was filling it. This is the second one.

Established businesses, agencies, associations, nonprofits, consultants, and in-house teams.
Companies on Keap, HubSpot, GoHighLevel, or several connected tools that have become hard for the team to manage.
Operations leaders ready to hand the CRM, automation, reporting, and website support to one senior specialist instead of three contractors.
Teams in Canada, the US, the UK, or Australia that want one consistent point of contact for administrative and technical support.

What a technical virtual assistant fixes.

A CRM nobody trusts

47 tags, no convention, half the automations broken with no alert. I rebuild the taxonomy and document what's firing and why.

Connected tools that keep breaking

When one app updates and the work stops moving, I rebuild the connection, add error alerts, and document what should happen when something fails.

Web maintenance falling on the wrong person

Business owners fixing the contact form at 9pm. I run weekly site maintenance, monitor uptime, and handle the small fixes.

Reports that take a full day to assemble

Pulling the same numbers from the same dashboards every Monday. I templatize the report and connect the data sources.

Work that only one person knows how to do

When the steps live in someone's head, I turn them into written instructions your team can follow without asking the same questions every week.

Inbox and calendar bleeding into evenings

Twice-daily triage, calendar gatekeeping, and meeting prep so the first two hours of your day aren't spent in Gmail.

Tools I work in.

Deep work across CRM, automation, web, and reporting platforms. Vendor-neutral. I'll tell you when a tool isn't worth keeping.

CRM & email

Keap & Infusionsoft
HubSpot
GoHighLevel
ActiveCampaign
Mailchimp
Kartra

Automation & glue

Zapier
Make.com
n8n
Google Apps Script
Native webhooks
Pabbly

Web & reporting

WordPress, Shopify, Webflow, Kajabi
Squarespace, Wix Studio
GA4 & Search Console
Looker Studio
Notion & Airtable

What's included

Available within ongoing or embedded monthly support.

CRM audit, cleanup, and ongoing hygiene
Automation builds, monitoring, and bug fixes
Integration wiring across CRM, payments, scheduling, and web
Website maintenance, focused fixes, and sales-page builds
Recurring reporting (weekly, monthly, board)
Written instructions and operations playbooks
Inbox triage and calendar gatekeeping
Monthly check-in plus a written work log every cycle

What's not included

Out-of-scope work I won't pretend to do: there are better specialists.

Original copywriting, brand strategy, or instructional design
Custom React, Next.js, or headless website builds
Custom plugin or theme development
Paid ads management or media buying
Bookkeeping, tax filing, or payroll processing
Recruiting, HR compliance, or 24/7 inbox coverage

What recent technical virtual assistant work has looked like.

Wellness practice: Ivorey CRM journey

Built the full client journey: lead capture, contracts, intake, payments, onboarding emails. Documented for the founder to maintain.

Coaching academy: knowledge base build

Pulled 14 months of Otter.ai transcripts into a single searchable Word doc: 2.3M characters: in under two hours.

Performance ecommerce: Shopify cleanup + sync

Deduplication, CSV inventory, automated collections, and a Google Apps Script sync across three platforms.

Recent technical virtual assistant case studies.

Automating a wellness practice from first click to active client

A clean Ivorey client journey: lead capture, contracts, payments, onboarding.

Read case study

Custom Google Sheets sync for Artist Alignment Academy

One Apps Script kept a lead tracker in perfect sync across three platforms.

Read case study

AI-powered website audit that caught what the developer missed

Crawled every page, surfaced what was broken, won the client a refund.

Read case study

Common questions

Technical Virtual Assistant FAQ

A technical virtual assistant handles the CRM, automations, tool connections, website fixes, reporting, and written instructions behind the business. A general virtual assistant handles email, scheduling, and admin. Rellatech can combine both under ongoing support when a team needs one point of contact.

Yes. Based in Canada and working with clients across Canada, the US, the UK, and Australia. Same time zone for North American clients, a productive reverse time zone for Australian clients.

Most ongoing work uses a flat monthly fee quoted for the scope, how often the work runs, and how much ownership it needs. Defined projects such as a CRM rebuild, migration, or automation audit can be quoted separately when that is the better fit. The pricing page explains the available engagement models.

Valentina, the founder of Rellatech, handles the work directly. You have one consistent point of contact throughout the engagement.

Five to seven business days from the discovery call to a live retainer. The first two weeks are an audit and a documented work plan before I touch anything in production.

Yes. Short-term coverage for parental leave, sabbatical, or transition can be scoped as an Embedded Operations Partnership, with responsibilities and a written handover plan agreed in advance.